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Cancellation policy

Right of cancellation

You have the right to cancel a contract concluded with us (FIVEWAY Inh. Robert Jahnel) within fourteen days (cancellation period) without giving any reason. The cancellation period begins on the day the contract is concluded.

To execute your right of cancellation, you must inform us...

Fiveway Inh. Robert Jahnel
Ritzerstrasse 28
91054 Erlangen
Phone: +4991319177305

...of your decision to withdraw from this contract by an explicit declaration (e.g. a letter sent by post or e-mail). You can use the cancellation form linked below, but this is not mandatory.


To keep the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiration of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must refund all payments that we have received from you immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the execution of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.



End of the cancellation policy

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